MEDITECH's Home Health Device Support Page

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To creat a support ticket, please click on icon:

MEDITECH Home Health HealthPal Support Ticket

 

Here are steps for "troubleshooting / re-pairing" of the Alere HealthPal

 

* Remove batteries out of the OEM device(s) - BP, WS (batteries can remain in POx)

* Place HealthPal in Restore mode (from Main Menu)

* Once HealthPal powers down from Restore, wait a few second then press any button to power on HelthPal

* HealthPal will then power on and automatically perform a Sync

* Once HealthPal has completed the auto Sync Profile, place batteries in one of the OEM devices

* Take a reading, wait 5 - 7 minutes, reading should come through to HealthPal

* If reading does not come through within 5 - 7 minutes, take a 2nd reading and wait 5 - 7 minutes

 

If testing additional OEM device, please continue...

* If testing additional OEM device(s), place batteries in to the other OEM device - let's say WS

* Take a reading, wait 5 - 7 minutes, reading should come through to HealthPal

* If reading does not come through within 5 - 7 minutes, take a 2nd reading and wait 5 - 7 minutes

* After testing the second OEM device (WS), the Pulse Ox can be tested

* On the HealthPal from its Main Menu, scroll and select Init Pulse Ox

* follow on screen prompts (inserting finger into P/Ox; P/Ox successfully initialized)

* If POx does not successfully initialize the first time, take fingers our of POx, wait for POx to power down, and repeat "Initialization" steps

 

ACS MediHealth offers Chronic Disease Monitors that integrate into MEDITECH's Home Health applications allowing Home Care and Hospice Agencies to monitor patients' chronic diseases from home as well as laptops & tablets for caregivers to use in the field while visiting the patient's home. To inquire about our products, please contact one of our Area Sales Managers.

 

To find more information on MEDITECH's Home Care Solutions, please visit MEDITECH's webpage.